Services
The systems you run on, kept running.
Ongoing maintenance, monitoring, and support for Microsoft Access and SQL Server — with a team that knows your setup and answers when you call.
You're here because something here sounds familiar.
- The person who built your system is gone, or unavailable when it breaks.
- Small changes take weeks because no one wants to touch the code.
- You're one hardware failure away from a very bad week.
- Performance degrades and no one is watching until users complain.
Our approach
Onboarding audit — we document your system first, so support never depends on tribal knowledge. Then: defined SLA, proactive monitoring, and responsive support from a team that knows your setup.
What a retainer includes.
- Defined monthly hours
- SLA response times
- Monitoring & backups
- Bug fixes & small features
- A team that knows your system
- Quarterly health review
FAQ
What does a maintenance retainer include?
Defined monthly hours, SLA response times, monitoring, backups, bug fixes, and small enhancements — plus a quarterly review.
What's your response time?
Defined in the SLA and tiered by severity. Critical issues get priority response.
Can you take over a system you didn't build?
Yes. We start by documenting it, so we're not working blind — and neither are you.
What if we only need occasional help?
We offer both fixed retainers and on-demand support, depending on your volume.
Do you support both Access and SQL Server?
Yes — both, including hybrid setups with Access front-ends on SQL Server back-ends.
What happens if our system goes down?
Critical incidents get priority response under the SLA. Monitoring often catches issues before you notice them.
Will you help us plan a future migration?
Yes. Maintenance is often the on-ramp to a modernization — we'll flag when it's worth considering.
Who do we talk to?
A team that knows your system, with direct access to senior engineers — not a rotating ticket queue.
Why A-Point
- We document before we support
- Same team every time
- We build tools that make maintenance faster
- Since 2011
Book a free 30-minute consultation.